Lesson series

MFP Tech. Training -
eSTUDIO6526AC/7527AC & eSTUDIO6529A/7529A/9029A

This training module is specifically designed for field and technical support personnel, equipping them with the essential knowledge and hands-on skills required to service and maintain Toshiba's e-STUDIO6526AC/6527AC/7527AC and e-STUDIO6529A/7529A/9029A series multifunction printers. The course covers installation, system configuration, optional upgrades, preventive maintenance, and key adjustments to ensure optimal device performance and longevity.

By the end of this course, participants will be able to:
  • Properly unpack and set up the MFPs, ensuring safe handling and correct installation.
  • Understand the features and system configurations of each model, including network settings, user interface navigation, and key functionalities.
  • Identify and install optional accessories and upgrades to enhance MFP capabilities.
  • Perform preventive maintenance and essential adjustments to optimize performance and minimize downtime.
  • Diagnose and troubleshoot common technical issues effectively.

    This course ensures that technical personnel gain the necessary expertise to efficiently maintain and service Toshiba MFPs, reducing downtime and enhancing customer satisfaction.

MFP Tech. Training

Service Engineer
Technical Specialist
Help Desk

Content

Tutorial Videos
PDF References

Exam
Feedback
Certifications
Equip participants with the knowledge to safely unpack, set up, and initialize the MFPs for first-time use.


Train participants on configuring network settings, user access controls, and optimizing device performance based on customer needs.

Provide hands-on experience in recognizing compatible add-ons and integrating optional features to enhance MFP functionality.

Teach essential maintenance routines, cleaning procedures, and adjustments to prolong device lifespan and reduce service calls.


Develop troubleshooting skills to identify common hardware and software faults, apply corrective actions, and restore normal operation.

Enable field and technical support personnel to provide effective service, minimizing downtime and improving overall customer satisfaction.


Content Creator

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Leonard Low

MFP Technical & Service Manager
With over 20 years of experience in multifunctional printer (MFP) technical support, Leonard is a highly skilled and knowledgeable professional dedicated to advancing the technical expertise of distributors and field engineers. Throughout his career, Leonard has provided exceptional technical support and training to distributors, ensuring they have the necessary skills to troubleshoot and maintain MFPs effectively.

Leonard has played a crucial role in the preliminary testing and evaluation of new products, identifying potential issues and ensuring product reliability before market release. His expertise in troubleshooting and simulating field issues has been instrumental in resolving complex technical problems, enhancing overall product performance and customer satisfaction.

As the administrator of the service portal for distributors, Leonard facilitates the escalation and resolution of technical issues, providing a critical link between field engineers and product development teams. He also spearheads the annual Quality Service Campaign, an initiative aimed at improving the skills and knowledge of distributor field engineers through rigorous training and evaluation.

Leonard's extensive experience, combined with his commitment to quality service and continuous improvement, makes him an invaluable trainer. Participants in his training sessions benefit from his deep understanding of MFP technology, practical problem-solving skills, and dedication to empowering engineers with the knowledge they need to excel in their roles.